Service

Customized Service for Foreign Customers
1. We deliver a set of spare parts for the order to ensure the normal use of one year.
2. We can provide the instruction manual in English and product operation guidance video. Then, your workers can understand and operate our products more quickly.
3. We set up the special overseas service department to make sure that your problem would be answered within 12 hours and not more than 24 hours in case of special circumstances.
4. We supply customers the mechanical spare parts and drilling consumables with the preferential price.
5. All the personnel of maintenance department have got the passport. If the customer needs our maintenance service, our technician can set out in a minute. The customers only need to pay the fees relating to visa, round trip ticket, board and lodging, as well as appropriate salary.

Service Philosophy
Adhering to the service concept of all for customers and creating value for customers, Julong Hydraulic Machine takes customers' demands as the center. We strive to realize the service goal of exceeding customers' expectations and surpassing the industry standard with top speed, ace skill and first-class service attitude.

Service System
We set up the sales outlets in different provinces, cities and autonomous regions for the purpose of providing convenient service for the customers. Our after-sales department is manned with the professional service engineers and technically skilled technicians to offer guidance and help maintain and repair the machines. The high-quality fast service can always be available. Moreover, all our employees at after-sales department have the passport to make provision for providing the services for the foreign customers.

The personnel at customer service department can officially go on duty only after they have received the professional training. First of all, they cannot alienate the customers during the reception process. Our multistage complaint system is set up for handling the service problem. Customers can complain to the direct supervisor of the person concerned, or directly to the leadership of the company. We would try our best to ensure the service quality.

Service Commitment
We don't think that the after-sales service for the mechanical equipment is just the simple maintenance and service. The contents should involve product quality guarantee, installation and commissioning, maintenance service, spare parts supply, technical consultation and guidance, maintenance technology training, market information feedback, etc. After-sales service is the link to achieve communication and exchange between the mechanical equipment manufacturer and the clients, and is also the critical factor for the mechanical equipment brand image to gain market recognition.

We promise to offer the following services.
Before Sale

1. We provide professional consulting services for you and recommend the most suitable product.
2. We can design and manufacture the product with special requirements according to your needs.
3. The training service is available for training the professional and technical personnel for you.

During Sale
1. We would conduct the product inspection to make sure that every set of the equipment that you order has excellent quality and operates well.
2. You can offer us the geological conditions of your construction site. Then, we can help you develop the construction scheme.
3. We can arrange the transport affairs on your behalf to send the products to your place safely and assume the risk during the transportation as well.

After Sale
1. We would handle all your call information within 12 hours and provide the reasonable answer.
2. The quick efficient round-the-clock 24-hour onsite service is available. After we receiving the service request, we would arrive at the service site located in the urban area within 8 hours. If the client is in the province, we would arrive within 12 hours. Aiming at the trans-provincial condition, we promise to arrive at the service site within 48 hours. In case of special circumstances, we would be there not later than 72 hours. If the fault processing is not finished, the service engineer can leave the service site only after he has obtained the permission from the customer.
3. If the equipment of the customer needs to replace the parts, we are responsible for providing the affordable high quality original factory parts.